OUR SERVICES ARE TAILORED TO YOUR WORKSPACE

FM DESK

UK Solutions Group Ltd. offer your business a tailored approach to accommodate your individual Gas, Mechanical, Plumbing, Electrical and Property Maintenance needs. Whatever the size and nature of your organisation we apply a directly employed one team approach to improve service delivery and identify opportunities to leverage efficiencies and cost savings.

Our FM Desk provide a helpdesk facility 24 hours a day, 7 days a week, 365 days a year. The following services come as standard:

  • Friendly and knowledgeable call centre Helpdesk Team, 24 hours a day, 7 days a week, 365 days a year service
  • On-call Engineers/Operatives
  • PDA technology and tracking
  • IT system integration using latest CRM software
  • Dedicated Contract Manager
  • New Technologies and Development Team
  • Regular client meetings
  • Daily activity reporting
  • Performance reporting
  • Finance reporting
  • Condition surveys
  • QA reporting
  • Satisfaction surveys
  • Regular Tool Box Talks
  • Solution based approach
  • Automatic alarm transmission to our on-call Engineers

We have an outstanding reputation for risk management, delivering exceptional levels of service and actively promoting equality of opportunity. We carry all the necessary industry accreditations including Gas Safe, NICEIC, CHAS, Gas Safe, ISO 9001, ISO 14001 and more.

OUR SECTORS

With a focus on corporate offices, we work with clients who need a high quality facilities management service for their premium office space. Working across a variety of sectors wherethe workspace really matters, gives us a unique insight int the individual needs of clients working within these specific sectors.

  • Based in Bristol but covers multiple postcodes for CET–   UK Solutions Group Ltd joined the supplier Network in 2013. They have shown full commitment to CET and are always happy to help wherever they can even if it means going into other postcodes if required. They have been used on the CET task force to help out in badly affected areas when required. Totally flexible. A true 24/7 supplier

    M BlakeCommercial Director, CET Property Assurance
  • Following a presentation to the Trust from UK Solutions Group about their soft and hard FM services, its selection to underpin our new FM contract was an obvious decision.

    G KatebFacilities Director
  • UK Solutions Group Ltd. attended my property to investigate a boiler breakdown following a claim I had put in to my Home Emergency insurance. The engineer who attended was friendly, efficient and knowledgeable and was able to quickly diagnose the fault with my boiler. They returned later in the day to fit the parts which were required and my boiler is now running like a dream! I also put a claim in for a leak that I had from under my kitchen sink and UK Solutions Group Ltd. were assigned to come out. Again, the plumber who attended quickly diagnosed and rectified the fault in a friendly and efficient manner. I have said to my insurance company that I would not hesitate to recommend UK Solutions Group Ltd. for all Home Emergency insurance needs.

    M BoultonBristol
  • We started using UK Solutions Group Ltd almost a year ago and we cannot believe the transformation from what we used to have, they've completely exceeded all of our expectations."

    R PowellManaging Director
  • UK Solutions Group Ltd have been working on our sites for over 2 years. They have always given us good support, feedback and information. From our experience I know that they always deliver a service at a cost which we can trust

    J BatesEstates Manager
  • We have been using UK Solutions Group Ltd for all our heating, plumbing, electrical and roofing home emergency contracts in South West England on behalf of our insurance clients. We have found them one of the most professional and reliable companies and have on many occasions recommended them to other companies looking for a quality and conscientious supplier

    M DenmanCommercial Director

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FACILITIES MANAGEMENT PROVISION