OUR SERVICES ARE TAILORED TO YOUR WORKSPACE

Insurance & Homecare

UK solutions Group Ltd are partnered with a number of national private home insurance companies to provide responsive gas, plumbing and electrical repairs

Our qualified engineers are experts at delivering solutions for the quick recovery of your energy facilities and are experienced to tend to various home emergency situations.

We are focused on delivering efficient and effective solutions for home emergencies. Our expert team, on the basis of its extensive knowledge and experience, deploy adequate resources and conduct all the relevant procedures to solve a variety of emergency problems, ranging from boiler breakdowns to leaking roofs.

REACTIVE MAINTENANCE

We have continually built on the foundations of this core business to ensure we are a market leader in Reactive Maintenance by investing in state-of-the art IT system technology throughout our business streams to give clients full reporting information and audit trail of the works we do for them.

This service is delivered by our directly employed, trained and skilled workforce. We are available 24/7 365 days a year- including Christmas Day.

Every day our mobile workforce is supported by our team of managers, supervisors and planners using our state-of-the-art systems to link field operations with our business centres throughout the South/South west

Our workforce comprises all construction trades and we ensure that our workforce is: DRB checked, fully qualified and trained in all aspects of customer service and safety management.

At the customer premises, our trade staff will always:

  • Arrive at the agreed time
  • Be in a clean, UK Solutions Group Ltd branded van
  • Park their van considerately
  • Present their ID badge to the customer
  • Wear UK Solutions Group Ltd branded uniforms
  • Be respectful, polite, clear and can-do
  • Keep everyone safe
  • Do a professional standard job
  • Ensure that the customer is informed of the job progress
  • Clean-up
  • Inform the customer of the job outcome and any next steps

Our workforce is our front-line and investment in their training and development is a key factor to our continued success. Our trade workforce and office staff are entrusted to promote UK Solutions Group Ltd as a professional, thoughtful, “can-do” organisation who will go the extra mile to deliver our customer’s needs and wants through collaborative partnerships.

We actively seek feedback on our work from customers to continually improve our service delivery and achieve value for money gains.

INSURANCE

UK Solutions Group Ltd is an approved contractor providing emergency response to make buildings safe 24/7 365 days a year. Additionally, it follows on from the initial emergency to undertake: general repairs, disaster restoration and general residential restoration works.

UKS Group Ltd works in partnership with major PLC facilities managers and household property insurers to deliver these services.

We appreciate that insurance is a highly regulated and measured area of our work and requires a particular expertise in resource management and provision of our multi-skilled, experienced and mobile trade teams.

Our systems enable us to efficiently handle all administration and document handling (including site photographs) relating to the timely processing of insurance claims.

UK Solutions Group Ltd have varied SLA’s and response times with our clients dependent upon the site criticality and service disruption be it H&S, life or non-urgent.

Emergency / Priority 1 Calls

  • Task allocated to closest engineer to site identified through tracker – skill-matched/ multi-skilled where possible.

Priority 2 Calls

  • Task allocated to closest skill-matched cleared, engineer identified through tracker

All other Priority Calls

  • Task allocated to skill-matched engineer allocated within SLA or task incorporated with PPM

24/7 multi-site service delivery is the core competence of Integral. We ensure that engineering resource is available to all clients we support at any time, 7 days a week.

OUR SECTORS

With a focus on corporate offices, we work with clients who need a high quality facilities management service for their premium office space. Working across a variety of sectors wherethe workspace really matters, gives us a unique insight int the individual needs of clients working within these specific sectors.

  • Based in Bristol but covers multiple postcodes for CET–   UK Solutions Group Ltd joined the supplier Network in 2013. They have shown full commitment to CET and are always happy to help wherever they can even if it means going into other postcodes if required. They have been used on the CET task force to help out in badly affected areas when required. Totally flexible. A true 24/7 supplier

    M BlakeCommercial Director, CET Property Assurance
  • Following a presentation to the Trust from UK Solutions Group about their soft and hard FM services, its selection to underpin our new FM contract was an obvious decision.

    G KatebFacilities Director
  • UK Solutions Group Ltd. attended my property to investigate a boiler breakdown following a claim I had put in to my Home Emergency insurance. The engineer who attended was friendly, efficient and knowledgeable and was able to quickly diagnose the fault with my boiler. They returned later in the day to fit the parts which were required and my boiler is now running like a dream! I also put a claim in for a leak that I had from under my kitchen sink and UK Solutions Group Ltd. were assigned to come out. Again, the plumber who attended quickly diagnosed and rectified the fault in a friendly and efficient manner. I have said to my insurance company that I would not hesitate to recommend UK Solutions Group Ltd. for all Home Emergency insurance needs.

    M BoultonBristol
  • We started using UK Solutions Group Ltd almost a year ago and we cannot believe the transformation from what we used to have, they've completely exceeded all of our expectations."

    R PowellManaging Director
  • UK Solutions Group Ltd have been working on our sites for over 2 years. They have always given us good support, feedback and information. From our experience I know that they always deliver a service at a cost which we can trust

    J BatesEstates Manager
  • We have been using UK Solutions Group Ltd for all our heating, plumbing, electrical and roofing home emergency contracts in South West England on behalf of our insurance clients. We have found them one of the most professional and reliable companies and have on many occasions recommended them to other companies looking for a quality and conscientious supplier

    M DenmanCommercial Director

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